Terms of service

Terms of Service - AltaiX Performance Ltd
Last updated: 25 January 2026

Overview

Welcome to AltaiX Performance Ltd (“AltaiX Performance”, “we”, “us”, “our”). We operate this store and website, including all related information, content, features, tools, products and services (the “Services”) to provide you with a curated shopping experience. Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell products to you.

These Terms of Service (“Terms”) set out your rights and responsibilities when you access or use our Services. By visiting, interacting with, or purchasing from our store, you agree to these Terms and any policies linked from them, including our Privacy Policy and Returns Policy.

If you do not agree, you must not use our Services.

1. Access and accounts

You must be at least the age of majority in your place of residence (or have permission from a parent/guardian) to use the Services.

You may be asked to provide information such as your email address, billing, payment, and shipping details. You confirm that the information you provide is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must not transfer, sell, assign, or license your account to any other person.

2. Products and information

We make every effort to display our products as accurately as possible. Colours and appearance may vary depending on your device and screen settings.

Product descriptions, pricing, and availability may be updated at any time without notice. We reserve the right to discontinue any product at any time and to limit quantities on a case-by-case basis.

3. Orders

When you place an order, you are making an offer to purchase. We may accept or decline your order at our discretion.

Your order is not accepted until we confirm it (for example, by sending an order confirmation email) and payment has been received and processed. Please check your order carefully before submitting, as we may be unable to accommodate cancellation requests after acceptance.

Returns and refunds are handled only in accordance with our Returns Policy.

Purchases must be for personal use and not for commercial resale or export.

4. Prices and billing

Prices, discounts, and promotions may change without notice. The price charged will be the price shown at checkout at the time you place your order and will be confirmed in your order confirmation email.

Unless stated otherwise, prices do not include delivery charges, taxes, customs, or import charges (where applicable).

You agree to provide current, complete, and accurate purchase and account information for all orders and to promptly update details so we can complete your transactions and contact you if needed.

5. Shipping and delivery

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events outside our control.

To the extent permitted by law, risk of loss passes to you when the order is handed to the carrier.

6. Intellectual property

All content on the Services (including logos, branding, text, images, graphics, videos, and the design and arrangement of content) is owned by AltaiX Performance Ltd or our licensors and is protected by applicable intellectual property laws.

You may use the Services for personal, non-commercial use only. You must not copy, reproduce, distribute, modify, or exploit any part of the Services without our prior written consent, except where permitted by law.

7. Optional tools and third parties

We may provide access to third-party tools or links. We do not control these third parties and are not responsible for their content, availability, or practices. Your use of third-party services is at your own risk and subject to their terms.

8. Relationship with Shopify

Our store is hosted on Shopify. However, purchases are made directly with AltaiX Performance Ltd, not Shopify. Shopify is not responsible for any aspect of sales between you and us. To the extent permitted by law, you release Shopify and its affiliates from claims relating to your purchase from our store.

9. Feedback

If you submit reviews, suggestions, or other content (“Feedback”), you grant us a worldwide, royalty-free, perpetual licence to use, reproduce, modify, and publish that Feedback for business purposes (for example, marketing or improving our Services). You confirm you have the right to provide the Feedback.

10. Prohibited uses

You may use the Services only for lawful purposes. You must not:

  • misuse the Services, attempt unauthorised access, or interfere with security features

  • upload malware or harmful code

  • scrape, crawl, or collect personal information of others

  • impersonate others or submit false information

  • use the Services for unlawful, abusive, or fraudulent activity

We may suspend or terminate access if we believe you have violated these Terms.

11. Disclaimer of warranties

To the fullest extent permitted by law, the Services and all products are provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, satisfactory quality, fitness for purpose, durability, title, and non-infringement.

We do not guarantee the Services will be uninterrupted, secure, or error-free.

12. Limitation of liability

To the fullest extent permitted by law, AltaiX Performance Ltd (including our directors, officers, employees, affiliates, agents, contractors, and service providers) will not be liable for any indirect, incidental, special, punitive, or consequential losses, including loss of profits, revenue, savings, data, or replacement costs, arising from your use of the Services or products purchased through the Services.

Nothing in these Terms limits liability that cannot be excluded under applicable law.

13. Indemnity

You agree to indemnify and hold harmless AltaiX Performance Ltd and Shopify (and their affiliates, officers, directors, employees, and agents) from claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising from your breach of these Terms or misuse of the Services.

14. Severability

If any provision of these Terms is found unenforceable, the remainder will remain in full force and effect.

15. Changes to these Terms

We may update these Terms from time to time by posting changes on this page. Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

16. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer protection laws apply.

17. Contact

AltaiX Performance Ltd
Email: hello@altaixperformance.com
Address: 1 Ellerbeck Way, Stokesley Business Park, Stokesley, TS9 5JZ, United Kingdom
Company registered in England and Wales: 16673603