Refund policy

Returns & Refund Policy - AltaiX Performance Ltd

Last updated: 28 February 2026

At AltaiX Performance, we are committed to delivering premium performance wear designed to exceed expectations. If something isn’t right, we’re here to help.

This policy applies to orders placed via our website.

1. Your Right to Cancel (UK & Eligible Orders)

In accordance with the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.

To exercise your right to cancel:

You must notify us within 14 days of delivery
You then have a further 14 days from the date of notification to return the item(s)

To initiate a return, email:
hello@altaixperformance.com

Your statutory rights are not affected.

2. Return Eligibility & Condition

You are welcome to try your items on at home, as you would in-store.

To be eligible for a refund, items must be:

Unworn
Unwashed
In original, resalable condition
Free from odours, marks, pet hair, or damage
Returned with original reusable bag and packaging

We reserve the right to refuse returns that do not meet these standards.

3. Try-On Guidelines

To preserve product quality:

Try on indoors only
Wear over underwear
Avoid deodorant, makeup, fragrance, tanning products, lotions, or oils
Do not wear for training, outdoors, or extended periods

Handling beyond what is necessary to assess fit and suitability may result in a deduction from your refund.

4. Inspection & Deductions

All returned items are inspected upon receipt.

If the value of the goods is reduced due to handling beyond what is reasonably necessary to check fit and suitability, we may apply a deduction in accordance with UK consumer law.

Examples include (but are not limited to):

Odour
Makeup, deodorant, or tan marks
Pilling
Snags or pulls
Stretched seams or waistbands
Pet hair
Signs of wear

Possible outcomes:

Minor removable marks: up to 20% deduction
Clear wear or odour: return may be refused
Damaged or used items: return refused

Where a return is refused, the item may be sent back to you at your expense.

5. Reusable Bag & Packaging

Items must be returned with the original reusable bag and any included packaging.

If the reusable bag is missing or returned in unsuitable condition, we may deduct up to £5 to reflect replacement cost and reduced resale value.

6. Return Shipping Costs

Unless the item is faulty or incorrect:

Return shipping costs are the responsibility of the customer
We recommend using a tracked and insured service
We are not responsible for returns lost in transit

Original shipping fees are non-refundable.

For US orders, any customs duties or import fees paid are non-refundable.

If a shipment was refused due to unpaid customs charges and returned to us, original shipping costs and any return charges incurred will be deducted from the refund.

7. Refund Process

Once we receive your return (or proof of postage within the 14-day return window), and it passes inspection:

Refunds are issued to the original payment method
We aim to process refunds within 5–7 business days
In all cases, refunds are issued within 14 days of receiving the returned goods (or proof of return)

Shipping fees are non-refundable unless the item is faulty.