Shipping Policy — AltaiX Performance Ltd

Last updated: 30 July 2026

1. Shipping destinations

We currently ship to:

• United Kingdom

• United States

If your country is not listed, please contact us before placing an order.

2. Processing time

Orders are typically processed within 1–2 business days, Monday to Friday, excluding UK bank holidays.

Processing may take slightly longer during product launches, promotional periods or peak seasons. You will receive a dispatch confirmation email when your order has been shipped.

3. Shipping fees

United Kingdom

Standard shipping costs £2.99 on orders below £60.

Free standard shipping is available on orders of £60 or more. No discount code is required.

United States

A flat-rate shipping fee of £18.00 per order applies to orders shipped to the United States.

Shipping charges are non-refundable once an order has been dispatched, except where a refund is required by law.

4. Estimated delivery times

Estimated delivery times after dispatch are:

• United Kingdom: 2–4 business days

• United States: 7–14 business days

Delivery times are estimates and are not guaranteed. Delays may occur because of carrier disruption, customs processing, weather conditions, public holidays or seasonal demand.

5. Customs, duties and import taxes

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events outside our control.

For UK consumer orders, responsibility for the goods remains with AltaiX Performance Ltd until the goods have been delivered to you, or to another person identified by you to receive them. If your order is lost or damaged in transit, please contact us so we can investigate with the carrier and provide an appropriate resolution.

For orders shipped outside the United Kingdom, risk of loss passes to you once the order has been handed to the carrier. Nothing in these Terms limits any statutory rights you may have under applicable law.

6. Tracking

Where tracking is available, tracking details will be sent by email after your order has been dispatched.

Customers should monitor tracking updates and ensure somebody is available to receive the delivery where required.

7. Delivery addresses

Customers are responsible for providing an accurate and complete delivery address at checkout.

We cannot normally redirect an order after it has been dispatched. If an order is returned because of an incorrect or incomplete address, or because it was not collected, an additional shipping fee may apply before the order can be sent again.

Please contact us as soon as possible if you notice an error in your delivery details.

8. Delivery responsibility

For UK consumer orders, responsibility for the goods remains with AltaiX Performance Ltd until the goods have been delivered to you, or to another person identified by you to receive them.

If your order is lost or damaged while being delivered, please contact us so that we can investigate with the carrier and provide an appropriate resolution.

Nothing in this policy limits your statutory consumer rights.

9. Lost or delayed parcels

If your parcel is delayed, or tracking shows it as delivered but you have not received it, please contact:

hello@altaixperformance.com

Please report delivery problems as soon as possible, ideally within seven days of the estimated delivery date. This requested reporting period does not affect your statutory rights.

10. Damaged items

If an order arrives damaged, please contact hello@altaixperformance.com as soon as possible, preferably within 48 hours of delivery.

Please include:

• Your order number

• Clear photographs of the packaging

• Clear photographs of the damaged item or items

We will assess the issue and provide an appropriate resolution. The requested 48-hour reporting period does not affect your statutory rights.

11. Cancellations and returns

Please refer to our Refund Policy for full cancellation and return information.

UK customers generally have the right to cancel an eligible online order within 14 days of receiving the goods. After notifying us, customers normally have a further 14 days to return them, subject to applicable legal exclusions.

Customers are responsible for return shipping costs unless an item is faulty, incorrectly supplied or we are otherwise required by law to cover those costs.

Where required by law, refunds for cancelled eligible orders will include the original standard delivery cost. Additional amounts paid for enhanced or expedited delivery are not normally refundable.

12. Contact information

AltaiX Performance Ltd
1 Ellerbeck Way
Stokesley Business Park
Stokesley
TS9 5JZ
United Kingdom

Email: hello@altaixperformance.com