Shipping policy

Shipping Policy - AltaiX Performance Ltd

Last updated: 28 February 2026

1. Shipping Destinations

We currently ship to:

United Kingdom
United States

If your country is not listed, please contact us before placing an order.

2. Processing Time

Orders are typically processed within 1–2 business days (Monday–Friday, excluding UK bank holidays).

During product launches, promotional periods, or peak seasons, processing times may be slightly extended.

You will receive a confirmation email once your order has been dispatched.

3. Shipping Fees

United Kingdom

Free standard shipping on all orders.

United States

Flat rate shipping fee of £25 per order.

Shipping fees are non-refundable once an order has been dispatched.

4. Estimated Delivery Times

United Kingdom

2–5 business days

United States

2–11 business days

Delivery time frames are estimates only and are not guaranteed. Delays may occur due to factors outside our control, including (but not limited to) carrier delays, customs processing, weather disruption, or seasonal demand.

5. Customs, Duties & Import Taxes (United States)

Orders shipped outside the UK may be subject to import duties, taxes, and customs fees imposed by the destination country.

These charges:

Are the responsibility of the customer
Are not included in our product prices or shipping fees
May be collected by the carrier or customs authorities upon delivery

AltaiX Performance Ltd has no control over these charges and cannot predict their amount.

If a shipment is refused due to unpaid customs fees or import taxes and is returned to us, the original shipping fee will not be refunded. Any return shipping charges or customs costs incurred will be deducted from the refund.

6. Tracking

Where available, tracking details will be provided via email once your order has been dispatched.

It is the customer’s responsibility to monitor tracking updates and ensure availability for delivery where required.

7. Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned to us due to:

Incorrect address details
Incomplete address information
Failure to collect the parcel

We may charge additional shipping fees to resend the order.

We are not responsible for parcels delivered to an incorrect address provided by the customer.

8. Risk & Responsibility

Risk of loss and responsibility for goods passes to the customer once the order has been delivered to the shipping carrier.

While we will assist in resolving delivery issues where possible, AltaiX Performance Ltd is not liable for delays, loss, or damage caused by shipping carriers once dispatched.

9. Lost or Delayed Parcels

If your parcel appears delayed or is marked as delivered but has not been received, please contact us at:

hello@altaixperformance.com

We will investigate with the carrier and support where possible. Claims must be reported within 7 days of the expected delivery date.

10. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery at:

hello@altaixperformance.com

Include:

Your order number
Clear photographs of the packaging
Clear photographs of the damaged item(s)

We will assess the issue and provide a resolution as quickly as possible.

11. Returns

Please refer to our Refund Policy for full details.

For UK customers, you have the right to cancel your order within 14 days of receiving your goods in accordance with the Consumer Contracts Regulations 2013.

Return shipping costs are the responsibility of the customer unless the item is faulty.